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IT Support

Số lượng: Đang cập nhật
Địa điểm: Tòa nhà TMA, Công viên phần mềm Quang Trung, P. Tân Chánh Hiệp, Quận 12
Ngày hết hạn: 31/12/2020

Primary Responsibilities:

  • Provide 1st and 2nd Line IT technical support to end-user
  • Responsible for day-today operation of given services
  • Perform the task assigned by the team leader in a timely and accurate manner.
  • Receive & implement the work instructions from team leader
  • Work closely with other team members and other relevant team

Authority:

Feed back to team leader if any issue raised

Duties:

  • Be willing to support end-user
  • 1st Line: function as 1st point of contact for incidents, service requests from end-users
  • 2nd Line: troubleshooting, resolving incidents escalated from first-line
  • Ensure all the tasks of the team would be done on-time
  • Research the new technology and propose it for service of the team
  • Prepare the report if required

Education Required:

  • Bachelor Degree in IT / Computer Science or Telecommunication
  • Preferred if having networking / administration specialist certificates (e.g., CompTIA A+, Network+, Linux+, CCENT, CCNA, MCP, MCSA, MCSE)

Experience Desired:

1+ years experience in IT support, service-desk

Skills Desired:

  • Has good knowledge in Windows/Linux OS, MS Windows-based products
  • Basic knowledge in MacOS / Sun Solaris systems, Networking, Telecommunication
  • Ability in self-studying, problem-solving, troubleshooting
  • Good in English, communication, interpersonal skills
  • Good in presentation, documentation skills
  • User-oriented