IT Support

Primary Responsibilities:

• Provide 1st and 2nd Line IT technical support to end-user
• Responsible for day-today operation of given services
• Perform the task assigned by the team leader in a timely and accurate manner.
• Receive & implement the work instructions from team leader
• Work closely with other team members and other relevant team

Authority:

Feed back to team leader if any issue raised

Duties:

• Be willing to support end-user
• 1st Line: function as 1st point of contact for incidents, service requests from end-users
• 2nd Line: troubleshooting, resolving incidents escalated from first-line
• Ensure all the tasks of the team would be done on-time
• Research the new technology and propose it for service of the team
• Prepare the report if required

Education Required:

• Bachelor Degree in IT / Computer Science or Telecommunication
• Preferred if having networking / administration specialist certificates (e.g., CompTIA A+, Network+, Linux+, CCENT, CCNA, MCP, MCSA, MCSE)

Experience Desired:

1+ years experience in IT support, service-desk

Skills Desired:

• Has good knowledge in Windows/Linux OS, MS Windows-based products
• Basic knowledge in MacOS / Sun Solaris systems, Networking, Telecommunication
• Ability in self-studying, problem-solving, troubleshooting
• Good in English, communication, interpersonal skills
• Good in presentation, documentation skills
• User-oriented